You can cancel your order if it has not left our warehouses yet. To do this, contact us by email: firstname.lastname@example.org or by phone 0034 951 390 585
If you have already received it and verified that there is a problem with your purchase or you are not completely satisfied, you can make the return within 7 business days from the receipt of the order.
This right of return will only apply to products with their original packaging in good condition. Products that are returned incomplete, damaged or used will not be accepted. The amount paid by the customer regarding shipping costs and return of the order won’t be returned.
Uphairs will do everything in their power to return the customer's money as quick as possible. However, a maximum period of 15 days from the arrival of the returned product at our warehouses is reserved.
If you have used a credit card as payment method, the money will be returned to the same card and you will be able to check it on your next bank statement.
If you have paid with cash on delivery, we will ask for your bank details (IBAN and SWIFT) to make the return by bank transfer.
We offer guarantee
In the event of a defective product, Uphairs will proceed as appropriate with the repair, replacement, or reduction of the price of the product. Free procedures for the person placing the order.
Uphairs is liable for any lack of conformity with the purchased product within two years from the delivery of the order. The consumer and user must inform the seller about the lack of conformity within one month that they became aware of it.
Return shipping costs
We only refund the shipping costs of orders whose return is Uphairs responsibility. This refers to defective products or shipping damages.
However, if in an order with several articles there is only one with problems, the cost of this product will be refunded. The shipping costs and the cost of the other products won’t be returned.
Exchange of products
Product changes are carried out according to the aforementioned conditions.
If for any reason it is not possible to change a specific product, its value will be refunded.
If the change is because you no longer want the product or for color change, the shipping costs for the new product will be borne by the customer.